Effective Date: October 9, 2026
Last Updated: October 9, 2026
Edelwize™ BioTech (“we,” “us,” or “our”) respects your privacy and is committed to handling personal information thoughtfully, transparently, and in accordance with applicable privacy and data-protection laws.
This Privacy & Cookie Policy explains how we collect, use, disclose, store, and protect personal information when you visit edelwizebiotech.com, use Edelwize™ BioTech products, services, applications, forms, scheduling tools, or communications, or otherwise interact with us.
Edelwize™ BioTech serves an international community. Depending on where you live and the laws that apply, you may have specific rights concerning your personal information. This Policy explains our general privacy practices and includes additional information about rights available in particular jurisdictions.
Where your consent is required by applicable law—for example, for certain cookies, marketing communications, or other specific processing activities—we will request that consent separately and provide you with appropriate choices.
— Edelwize™ BioTech is operated by Christa Rae Pacheco, a sole proprietor based in California, United States.
— Edelwize™ BioTech
— P.O. Box 3858
San Luis Obispo, CA 93403
United States
— Email: [email protected]
— Website: edelwizebiotech.com
— Privacy Contact: Christa Rae Pacheco is responsible for overseeing Edelwize™ BioTech's privacy practices and responding to privacy-related questions, requests, and complaints. She may be contacted at [email protected].
Depending on how you interact with Edelwize™ BioTech, we may collect:
— Your name and contact information
— Your email address
— Your phone number
— Your mailing address, when in-person services or home visits are requested
— Purchase and transaction information associated with products or services you obtain from us
— Communications you send us via email, forms, or sessions
When you visit or interact with our website, certain technical information may be collected automatically by our website platform, hosting providers, or other technologies used to operate and secure the website. Depending on your device, browser, settings, and consent choices, this information may include:
— IP address
— Browser type and version
— Device type and operating system
— Pages visited and interactions with the website
— Date and time of access
— Referring website or source
— Technical identifiers and information necessary for website functionality, security, and performance
— Cookie and consent-preference information
Where required by applicable law, optional cookies or similar technologies will be used only after you have provided the appropriate consent. You can manage your choices through our cookie consent tools.
We may receive personal information from third parties that help us provide our products, services, communications, applications, and customer experience. Depending on how you interact with Edelwize™ BioTech, these may include:
— Centropix, in connection with applicable product purchases, orders, payment processing, transactions, fulfillment, and customer support
— GoHighLevel (GHL), which supports our customer relationship management, forms, scheduling, email communications, and website-related services
— Passion.io, which supports our application, digital programs, and educational content
— Apple and Google, where you interact with or make an eligible purchase through their respective app stores
— Other service providers or platforms that you choose to use when interacting with us
The information we receive depends on the service involved and may include contact information, transaction or order information, form or scheduling information, communication preferences, and other information necessary to provide or support the service you requested.
Third-party services may also process personal information independently under their own privacy policies and terms.
In many circumstances, providing personal information to us is voluntary. However, certain information may be required when you choose to purchase a product or service, schedule a consultation, submit a form, request support, create or access an applicable account or program, or receive a communication or service you have requested.
If you choose not to provide information that is reasonably required for a particular request, transaction, or service, we may be unable to complete that request or provide the applicable product, service, communication, or functionality.
Where practicable, you may interact with us without identifying yourself or by using a pseudonym. Certain transactions, services, requests, or deliveries may require sufficient identifying information for us or an applicable third party to provide or fulfill them.
We may use personal information as appropriate to:
— Provide and deliver our products, services, consultations, educational content, and customer experiences
— Manage purchases, orders, transactions, and fulfillment
— Schedule appointments and respond to inquiries or support requests
— Send service-related communications and important updates
— Send newsletters, educational information, product updates, and other marketing communications where permitted by law or with your consent where required
— Personalize and improve your experience with our website, services, and educational content
— Understand how our website and services are used and improve their functionality and performance
— Maintain the security, integrity, and proper operation of our website, systems, and services
— Prevent or address fraud, misuse, technical problems, or other security concerns
— Maintain appropriate business and transaction records
— Comply with applicable legal, regulatory, tax, accounting, and other lawful obligations
We process personal information only where we have an appropriate legal basis or other lawful ground under applicable privacy and data-protection laws.
Depending on where you live, the type of information involved, and the purpose for which it is used, our grounds for processing may include:
— Consent — when you have freely provided consent for a specific purpose, such as certain marketing communications or optional cookies and similar technologies
— Contract or steps requested before entering into a contract — when processing is necessary to provide a product or service you have requested, manage your purchase, schedule a consultation, or otherwise fulfill our relationship with you
— Legitimate interests — when processing is necessary for our legitimate business interests or those of another party, such as operating and improving our services, responding to inquiries, maintaining appropriate records, and protecting our systems, provided those interests are not overridden by your applicable rights and interests
— Legal obligations — when processing is necessary to comply with applicable laws, regulations, tax, accounting, recordkeeping, or lawful governmental requirements
— Other lawful grounds — where another legal basis or ground is available or required under the laws that apply to you
Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before consent was withdrawn. You may contact us at [email protected] or use the applicable unsubscribe, opt-out, or consent-management tools provided with the relevant service.
Our website may use cookies and similar technologies that are necessary to operate the website, remember consent choices, maintain security, provide requested functionality, and support the proper operation of our services.
We may also use optional technologies for purposes such as functionality, analytics, performance, or advertising. Where applicable law requires consent, these optional technologies will be used only after you have made the appropriate choice through our cookie consent tools.
Our cookie consent system may provide categories including:
— Essential — technologies necessary for core website functionality, security, consent management, or services you request
— Functional — technologies that may support additional website features or functionality
— Analytics — technologies that may help us understand how visitors use our website
— Performance — technologies that may help us understand and improve website performance
— Advertising — technologies that may support advertising or measurement activities
The technologies actually in use may change as our website and services evolve. Our cookie consent tools are intended to provide current information about available cookie categories and your applicable choices.
When you visit our website, our cookie consent tools allow you to manage applicable cookie preferences. Depending on the technologies available at the time, you may:
— Accept all available cookies
— Use essential cookies only
— Customize your preferences by cookie category
— Change your cookie preferences when the applicable consent-management tools are available
Essential technologies that are required for website operation, security, consent management, or services you request may remain active where permitted by applicable law.
You may also manage cookies through your browser or device settings. Disabling certain technologies may affect the availability or functionality of some website features.
Some browsers and devices provide privacy signals or settings, such as “Do Not Track” or Global Privacy Control. Our website platform may not automatically recognize or respond to all such signals. Where applicable, you can manage available cookie choices through our cookie consent tools and your browser or device settings.
We do not currently sell personal information or use our website for cross-context behavioral advertising.
We do not sell personal information. We may disclose personal information to third parties when reasonably necessary to operate our business, provide requested products or services, communicate with you, fulfill transactions, maintain our systems, or comply with applicable law.
Depending on how you interact with Edelwize™ BioTech, these third parties may include:
— Centropix — customer and order information where reasonably necessary to place, process, fulfill, support, or ship an applicable Centropix product order, including related payment processing
— GoHighLevel (GHL) — website-related services, customer relationship management, forms, scheduling, and email communications
— Passion.io — application, digital program, and educational-content services
— Apple and Google — app distribution and eligible app-store transactions
— Professional and technical service providers — where reasonably necessary to operate, secure, maintain, or support our business and services
— Government authorities, regulators, courts, or other parties — where disclosure is required or permitted by applicable law
Some third parties may process personal information on our behalf, while others may process information independently under their own privacy policies and terms. The information disclosed depends on the service involved and is limited to what is reasonably appropriate for the applicable purpose.
We do not share personal information with third parties for their own independent marketing purposes unless you have provided appropriate consent or the disclosure is otherwise permitted by applicable law.
Edelwize™ BioTech products, services, websites, communications, and programs are intended for individuals 18 years of age and older.
We do not knowingly collect personal information from children or knowingly offer our services directly to individuals under the age of 18. If we become aware that we have collected personal information from an individual under 18 in circumstances where such collection was not appropriate, we will take reasonable steps to delete or otherwise appropriately address that information.
If you believe that an individual under the age of 18 has provided personal information to us, please contact us at [email protected].
Depending on where you live and the laws that apply to you, you may have rights concerning your personal information. These rights may include the right to:
— Request information about the personal information we collect, use, or disclose
— Request access to personal information we hold about you
— Request correction of inaccurate or incomplete personal information
— Request deletion of personal information, subject to applicable legal exceptions
— Request restriction of or object to certain processing
— Withdraw consent where processing is based on your consent
— Request a portable copy of certain personal information where applicable
— Opt out of certain marketing communications
— Opt out of the sale or sharing of personal information where such rights apply
— Limit certain uses or disclosures of sensitive personal information where applicable
— Exercise applicable privacy rights without unlawful discrimination or retaliation
— Make a privacy-related complaint to us and, where applicable, lodge a complaint with an appropriate data-protection or supervisory authority
We may need to verify your identity before completing certain privacy requests. Some requests may be subject to exceptions or limitations under applicable law.
To exercise a privacy right or ask a privacy-related question, contact us at [email protected].
Privacy Complaints: If you have a concern or complaint about how we have handled your personal information, please contact us at [email protected]. We will review your concern and respond within a reasonable period of time. Where applicable, you may also have the right to lodge a complaint with an appropriate privacy or data-protection authority in your jurisdiction.
We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects concerning you.
If our practices change in a way that requires additional disclosures or rights relating to automated decision-making or profiling, we will update this Policy and provide any choices or information required by applicable law.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our products and services, maintaining appropriate business and transaction records, honoring communication preferences, resolving disputes, protecting our rights and systems, and complying with applicable legal, tax, accounting, and regulatory requirements.
Retention periods may vary depending on the type of information, the nature of our relationship with you, applicable legal requirements, and whether the information is required to establish, exercise, or defend legal rights.
Where personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and operational requirements.
We may retain limited records of communication opt-outs or consent withdrawals for as long as reasonably necessary to ensure that your preferences continue to be honored.
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Depending on the systems and services involved, these measures may include secure connections and encryption technologies, access controls and authentication measures, reputable service providers, appropriate account and system safeguards, and periodic review of our privacy and security practices.
Third-party platforms and service providers that process personal information maintain their own security practices and safeguards.
While we take reasonable steps to protect personal information, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
Edelwize™ BioTech is based in the United States and serves an international community. As a result, personal information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.
Privacy and data-protection laws may differ between countries. Where applicable law requires specific safeguards for an international transfer of personal information, we take reasonable steps to use an appropriate lawful transfer mechanism. Depending on the circumstances, this may include an applicable adequacy decision or regulation, approved standard contractual clauses or other recognized contractual safeguards, or another transfer mechanism permitted by applicable law.
Our third-party service providers may also maintain their own international data-transfer mechanisms and safeguards in accordance with the laws that apply to them.
Depending on the services involved, these locations may include the United States and other countries in which our service providers or their authorized subprocessors operate. Where practicable and required by applicable law, we will provide additional information about relevant overseas recipients or processing locations upon request.
Edelwize™ is a trademark of Christa Rae Pacheco. All rights reserved.
We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices, technologies, services, or applicable legal requirements. When we make changes, we will update the “Last Updated” date at the top of this Policy. Where required by applicable law, we will provide additional notice or request renewed consent before materially different processing begins.
Christa Rae Pacheco
Edelwize™ BioTech
P.O. Box 3858
San Luis Obispo, CA 93403
United States
Email: [email protected]
Website: www.edelwizebiotech.com