Effective Date: August 21, 2026
Last Updated: August 21, 2026
1. Introduction
Welcome to Edelwize Biotech ("we," "us," or "our"), operated by Christa Rae Pacheco, a sole proprietor located at San Luis Obispo, CA 93401.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.edelwizebiotech.com and use our services, including PEMA frequency technology products, mentoring, online and in-person sessions, consultations, and our blog.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website immediately.
2. Who We Are
- Business Name: Edelwize Biotech
- Owner: Christa Rae Pacheco
- Address: San Luis Obispo, CA 93401
- Email: [email protected]
- Website: www.edelwizebiotech.com
3. Information We Collect
3.1 Information You Provide Directly:
- Full name
- Email address
- Phone number
- Mailing address (when in-person services or home visits are requested)
- Date of birth (voluntary, where applicable)
- Payment information (processed securely through Stripe)
- Communications you send us via email, forms, or sessions
3.2 Information Collected Automatically:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring URLs
- Cookie data and tracking identifiers
3.3 Information from Third Parties:
- Advertising platforms (Facebook, Google, and others)
- Analytics providers
- Payment processors (Stripe)
- Email marketing and CRM platform (GoHighLevel/GHL)
4. How We Use Your Information
- ✅ To provide and deliver our products, services, and consultations
- ✅ To process payments and manage transactions
- ✅ To send communications, newsletters, and product updates
- ✅ To send SMS/text message communications where you have provided consent
- ✅ To respond to inquiries and support requests
- ✅ To personalize your experience
- ✅ To run advertising campaigns on Facebook, Google, and other platforms
- ✅ To analyze website performance and improve our services
- ✅ To comply with legal obligations
- ✅ To protect the security and integrity of our platform
5. Legal Basis for Processing (GDPR)
For users in the European Union and German-speaking countries, we process your personal data on the following legal bases:
- Consent — Where you have given explicit consent
- Contract — Where processing is necessary to fulfill a contract
- Legitimate Interests — Where we have a legitimate business interest
- Legal Obligation — Where we are required by law
You may withdraw consent at any time by contacting: [email protected]
6. SMS / Text Message Communications
6.1 SMS Consent and Opt-In
By providing your phone number on any form, checkout page, or opt-in field on our website and checking the SMS consent box, you expressly consent to receive automated text messages from Edelwize Biotech, operated by Christa Rae Pacheco, sent via our messaging service provider GoHighLevel (GHL), at the mobile phone number you provided.
Consent to receive SMS messages is not a condition of purchasing any product or service.
6.2 Types of SMS Messages We Send
Text messages sent from Edelwize Biotech may include:
- Product availability announcements and updates
- Appointment reminders and consultation confirmations
- Follow-up communications regarding your inquiries or consultations
- Promotional offers and special product events
- Transactional messages related to your purchases or orders
- Wellness program updates and session reminders
- PEMA frequency technology product information and updates
6.3 Message Frequency
Message frequency will vary based on your interactions with us and the products or services you have purchased or inquired about. You may receive between 2 and 10 messages per month depending on active campaigns or programs.
6.4 Message and Data Rates
Message and data rates may apply. Standard messaging and data rates charged by your mobile carrier will apply to all SMS messages sent and received. Edelwize Biotech is not responsible for any charges applied by your mobile carrier.
6.5 How to Opt Out of SMS Messages
You may opt out of receiving SMS messages from us at any time by:
- Replying STOP to any text message you receive from us
- You will receive one final confirmation message confirming your opt-out
- No further SMS messages will be sent following your opt-out request
- To re-subscribe, text START to the same number
6.6 Help and Support
- For assistance, reply HELP to any text message
- Or contact us directly at: [email protected]
- Or visit: www.edelwizebiotech.com
6.7 SMS Privacy and Data Handling
- Your phone number and SMS consent status are stored securely in our CRM platform (GoHighLevel/GHL)
- We do not sell or share your phone number with third parties for their own marketing purposes
- Your phone number is processed solely to deliver the SMS communications you have consented to receive
- Opting out of SMS messages will not affect your ability to receive email communications, purchase products, or access our services
- SMS consent is collected and stored separately from email marketing consent
6.8 Supported Carriers
SMS messaging is available through all major US carriers including but not limited to:
AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, Cricket, Metro PCS, and others.
> Carrier support may vary. Neither Edelwize Biotech nor its messaging service provider (GoHighLevel/GHL) is liable for delays or failures in message delivery caused by your mobile carrier.
6.9 SMS Terms of Service
By opting into SMS communications, you agree to these SMS terms as part of this Privacy Policy. A standalone SMS Terms page is available at: www.edelwizebiotech.com/sms-terms
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use:
| Cookie Type | Purpose |
| Essential Cookies | Required for website functionality |
| Analytics Cookies | Google Analytics - website performance |
| Marketing Cookies | Facebook Pixel, Google Ads tracking |
| Preference Cookies | Remembering your settings |
7.2 Your Cookie Choices:
- You may accept or decline non-essential cookies when you first visit our site
- You may adjust your browser settings to refuse cookies
- You may opt out of Google Analytics at: tools.google.com/dlpage/gaoptout
- You may opt out of Facebook tracking at: facebook.com/settings/?tab=ads
8. Data Sharing and Third Parties
We do not sell your personal information. We may share your information with:
| Third Party | Purpose |
| Stripe | Payment processing |
| GoHighLevel (GHL) | Email marketing, SMS messaging, and CRM |
| Facebook/Meta | Advertising and retargeting |
| Google | Analytics and advertising |
| Future: Copecart | Payment processing |
9. Children's Privacy and Parental Consent
Our services are intended for individuals 18 years of age and older.
Where parents or guardians enroll on behalf of minors:
- Explicit parental consent is required
- We collect only the minimum necessary information
- Parents may request access, correction, or deletion of their child's data at any time
- We comply with COPPA (US) and GDPR Article 8 (EU)
- We do not send SMS messages to individuals under the age of 18
Contact: [email protected]
10. California Privacy Rights (CCPA)
California residents have the following rights:
- ✅ Right to Know
- ✅ Right to Delete
- ✅ Right to Opt-Out (we do not sell data)
- ✅ Right to Non-Discrimination
> California residents also have the right to opt out of SMS communications at any time by replying STOP to any text message or contacting us at [email protected]
Contact: [email protected]
11. Your GDPR Rights
EU and German-speaking country residents have the following rights:
- ✅ Right of Access
- ✅ Right to Rectification
- ✅ Right to Erasure
- ✅ Right to Restriction
- ✅ Right to Data Portability
- ✅ Right to Object
- ✅ Right to Withdraw Consent — including SMS consent
Contact: [email protected]
You may also lodge a complaint with your local data protection authority (DPA).
12. Data Retention
We retain personal information for as long as:
- Your relationship with us remains active
- Necessary to provide services
- Required by law
SMS opt-out records are retained indefinitely to ensure we honor your communication preferences.
13. Data Security
- 🔒 SSL/TLS encryption
- 🔒 Secure payment processing through Stripe
- 🔒 Secure SMS messaging through GoHighLevel (GHL)
- 🔒 Access controls and authentication
- 🔒 Regular security reviews
14. International Data Transfers
Data may be transferred to and processed in the United States and other countries. We ensure appropriate safeguards, including Standard Contractual Clauses (SCCs) where required.
15. Trademark Notice
Edelwize™ is a trademark of Christa Rae Pacheco. Trademark registration is pending, anticipated in 2027. All rights reserved.
16. Changes to This Privacy Policy
We may update this policy periodically. Significant changes will be communicated via website posting or email notification.
17. Contact Us
Christa Rae Pacheco
Edelwize Biotech
San Luis Obispo, CA 93401
🌐 www.edelwizebiotech.com